This page is a form of contract between the Customer (you) and the Artist (me). This policy describes our obligations to each other: your rights to the image I provide in exchange for your payment, and what services you can expect from me.

By commissioning me, you agree that you have read and accepted all my Terms of Service. My ToS may change from time to time. Please read them each time you commission me.

1. Prices and Payment
My prices and the invoice you receive are in Euro (€). (If you prefer to pay in Swedish Crowns (SEK) let me know in your commission form.)
Payment is due upfront and work will not be started until the quoted amount is paid in full.
Under certain circumstances I allow payment to be split (50% upfront and 50% after the sketch WIP). If you wish to do this or discuss a payment plan, please tell me in your commission form. However, I reserve the right to decline such requests.
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You will receive an Invoice for payment via E-mail.
You agree to not send me payment unless it is by paying the invoice I send to you. If further costs come up during creation or after completion of your commission (e.g. additional edits are requested) I will also send you an invoice for those things.

​Tipping is much appreciated, but no obligation.

By commissioning me you confirm that you are a legal adult, whatever that age may be in your country of residence. If you‘re underage, I will not work with you, regardless of if you have someone that is a legal adult pay for your commission.

As a customer, you agree to pay for your commission with your own money (defined by having your legal name on the account or card that you are using). If you have not done so or I receive a charge-back or any other issue that results in the funds you have paid being taken out of my account on your behalf, you are liable to return this money to me, including fees I've incurred from the financial institutions involved.
Your obligation to pay for a commission does not become null if a third party person pays for your commission on your behalf, and afterwards sends a charge-back, or any other such situation.
You are liable that the commission is paid in full when the payment is due. After the artwork has been provided it continues to be your obligation to pay for the charge of the commission, in case the funds for your commission have been taken from me due to your actions, or a third party person's actions (e.g. someone else that paid for you), or a financial institution's actions (e.g. you or the person paying for you claiming a charge-back).

You are required to provide me your full legal name, country of residence and E-mail contact, and any third party person's involved. This information will be used to communicate with the paying person so that liability is something I can defend in the case a charge-back for fraud is being filed. If I cannot communicate with the person paying for the commission and therefore do not receive confirmation that they understand the purchase made and accept my TOS, I have the right to refund payment (if made) and refuse service.

2. Rights and Private Commissions
Private Commissions:
Private Commissions are commissions that you don't want me to showcase publicly and therefore neither the artist nor the customer will ever publish in any form. For this type of request an additional fee will be added. You need to tell me in your commission form if your commission falls under this category.

Semi-private Commissions:
Semi-private commissions are commissions that I - for whatever reason - will not showcase publicly, however the customer is free to publish it as they wish (within the rights listed below). Since the nature of those commissions doesn't allow me to 'advertise' and showcase my services, a small additional fee is required. You will always be notified if your commissions falls under this category.

Rights:
As a Customer, you do not receive any rights to the image other than for personal use. All rights remain by the artist. If you want to purchase a commercial license or discuss the purchase of additional rights, please note that this requires another contract and will come at a much higher cost.

Personal use allows the paying customer (and owners of characters involved):
  • to post the image to personal galleries and social media websites
  • to collect a print resolution file of the final image
  • to print the image for single personal use prints only
  • to crop the image for use as small resolution icon for gallery/forum/social media websites

Personal use does NOT include:
  • to use the image for advertising* purposes or for charity/non-profit
  • to utilize the image or parts of it for Personal Identity/branding (logos, business cards, website banners, brands etc)
  • to alter the image itself (coloring, shading etc.) by yourself or third parties without my written permission
  • to use/mint/sell the image in regards to NFTs (Non-Fungible Tokens) or similar "currencies"
  • to license the picture to third parties or profit otherwise from the image (e.g. selling prints)

Those rights still allow the artist, including but not limited to:
  • to retain the right to post, share and print the image
  • to use the image in advertising
  • to profit from the image as is reasonable
(Intended profit from commissioned work will be notified to the customer/owners of characters involved before doing so.)
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* advertising being defined as: to benefit from the image being seen, encouraging revenue, encouraging site traffic, encouraging a user/customer base or encouraging viewers

3. Deadlines, Rush fees and Communication
Deadlines:
You, the customer, are responsible to inform me in your commission form about any deadlines. I will calculate if I will be able to work within that time limit and inform you about additional Rush Fees, if applicable.

Rush Fees:
Rush Fees are not a fixed price and will be decided on a case-by-case basis.
If you fail to inform me of a deadline or decide at a later point to shorten an existing one, I retain the right to cancel your commission or charge an additional rush fee at my own discretion. 
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Communication/Turnaround:
The way of communication is by E-Mail (addressed to commission@schneeauge.com or contact@schneeauge.com) and commission form.

It is your responsibility to check in regularly during the whole commission process. If you fail to answer to WIPs or E-Mails within a reasonable time (14 days), I retain the right to advance in the process without your response or cancel your commission after a final deadline. This is, unless you informed me about your time of absence before.

Within reason, you have the right to request status updates regarding your commission during the whole commission process using the above mentioned way of communication. Unless informed about my time of absence, you are entitled to a response within 14 days. 

Unless otherwise discussed (e.g. deadlines agreed upon) your commissioned artwork is guaranteed be finished within 12 months, beginning with the day the full payment is made. If additional fees are coming up during the creation of said artwork this time limit renews for another 6 months, beginning with the date of the last final payment. 

If changes/edits occur that result from your lack of communication, additional charges will apply to fix the image.

4. Accuracy of information 
You agree to provide accurate and final information on your Commission form. If you have specific details for your commission in mind it is your obligation to communicate this clearly and provide sufficient references beforehand.
For everything not specified artistic freedom is granted.

​If changes are requested that result from insufficient information, I retain the right to ask for additional funds to edit the image appropriately or refuse to edit the image altogether. This includes, but is not limited to, situations where you add or change information after work has been started, no or insufficient image references were provided, image references are vague and confusing, or written descriptions are lacking information, or are compact and hard to sort out properly.  

5. Edits and WIPs (Work in Progress)
Edits after a WIP:
For certain commission types WIPs are provided and you can ask for edits after each. However, if the changes requested exceed the cost covered by the initial commission quote, I retain the right to refuse further edits or ask for financial compensation to cover for additional work.

Edits after Completion - One Time Fix:
Unless otherwise stated you are entitled to a One Time Fix after your completed commission.
If you notice that details that were clearly mentioned in your commission form are missing, or prominent details of the character(s) are faulty, I'll fix these things free of charge. To do that, just contact me with a list of everything that needs fixing within 21 days after the commission was completed. It is your responsibility to address all issues with the artwork at once, as I retain the right to refuse additional edits after the first fix or ask for additional funds to edit the image further.
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The One time Fix does not apply:
  • for mistakes due to insufficient information as mentioned in „Accuracy of Information“
  • if you alter information (looks of your characters, etc.) after the commission has been completed
  • if I had to progress in your commission due to your lack of communication
  • to change aspects of the image that were previously approved or agreed upon in WIPs (poses, body types etc.)
Requests of this nature will result in a quoted price for the additional work.

6. Kill fee, Cancellation and Refunds
A commission can be cancelled at any time if the customer or the artist wishes to do so.

15% of the full commission price is the “Kill fee”, which is a non-refundable deposit, once any payment for the commission has been made. Please understand that you're paying for a custom piece of art, thus the time, materials and labor to create said image. It's not a product that could easily be taken back if you change your mind.

If for any reason the commission is cancelled before it is finished, a partial refund might be issued to you, depending on the amount of work that has already been done and time spent. Again, 15% of the full commission price is a Non-refundable deposit/Kill fee.

If the commission is finished and for some reason you will not accept it, you are not entitled to a refund. This is regardless of whether the image is correct to the customer's definition, or is subject to a situation which might prevent the One time Fix from being without additional cost.

7. Right to refuse Service
At any point of the transaction I retain the right to refuse service based on rude behavior, unreasonable requests or a history of credit card fraud/refunding requests. Being disrespectful to me, threatening, belligerent, or otherwise showing unpleasant behavior will result in the commission being cancelled.
​This includes being blacklisted for any further commissions or business with me.
If you have a problem please don't hesitate to discuss it with me -in private- and in a civil manner.
You will be asked to agree to this contract when you send me a commission form and/or give your consent by paying the invoice sent to you. By doing that you confirm that you understand and agree to my TOS which holds both you and me liable for the portions appropriate in this contract.

- Ellen Rufenach / Schneeauge​
Last Update: 20/09/2021